お客様の声 | 神奈川横浜市の動物病院なら夜間診療に対応する海の公園どうぶつ病院 | 専門的

1週間ほどの入院で大変お世話になった病院です。うちの子は他の病院で慢性腎不全と診断された時にもう諦めていいぐらいの話をその病院の先生に言われました。もう2日ぐらい全然食べも飲みもしてくれないから慌てて腎臓病に強い病院を探しました。横浜川崎の数院に電話したらこの病院が夜間対応をやってますので、通うことにしました。数日の入院点滴で尿素窒素が機械が計測不可の数値から測れるまで落ちてきました。その後やはり家から遠いので家近くの病院に転院しました。後も入院治療して今数値的に標準値を超えてますが、療法食と漢方薬を使ってますが、食事も排便も正常に戻り、脱水もなくなんとか体が新しいバランスを取ってきている模様です。緊急時の最初の数日の処置は非常に重要なので、この病院の院長さんの技術力と医徳が素晴らしいです。大切なペットの命を扱って信頼できる病院です。
口コミには1-2星のコメントがありましたが、駐車場がないとか獣医の対応やセールスとかに云々言っている方がいらっしゃるが、動物病院も商業施設だし、皆様の利便性を高める施設なので、利益が出ないと新機材の購入も当然できないし、人材の育成もできないです。病院の評判ポイントは医者さんの技術力と医徳、責任感、先端技術の導入、設備であるべきで、駐車場とかはあればいいぐらいのものなので、気になる方がいればそれは仕方がないです。

(Translated by Google)
This is the hospital where we received invaluable care during our dog's week-long hospitalization. When our dog was diagnosed with chronic kidney failure at another hospital, the doctor there told us we should give up hope. However, our dog hadn't eaten or drunk anything for two days, so we frantically searched for a hospital specializing in kidney disease. After calling several hospitals in Yokohama and Kawasaki, we found this one because they offer nighttime care, and we decided to go there. After several days of hospitalization and IV fluids, our dog's urea nitrogen levels dropped from unmeasurable to measurable. Since it was quite far from our home, we transferred to a hospital closer to home. After further hospitalization and treatment, our dog's levels are now above normal, but with therapeutic food and herbal medicine, his eating and bowel movements have returned to normal, he's no longer dehydrated, and his body seems to be finding a new balance. The initial treatment in an emergency is extremely important, and the skill and medical integrity of the hospital director are truly remarkable. This is a trustworthy hospital for handling the life of a precious pet.

There were some 1-2 star comments in the reviews, with some complaining about the lack of parking, the veterinarian's attitude, and sales tactics. However, animal hospitals are also commercial facilities, and they exist to enhance convenience for everyone. If they don't make a profit, they obviously can't purchase new equipment or train staff. A hospital's reputation should be based on the doctors' skills, virtue, sense of responsibility, adoption of cutting-edge technology, and facilities. Parking is just something that's nice to have, so if it bothers some people, there's nothing we can do about it.

母と私で飼い始めた実家のチワワのシェリーは、16歳まで生きてくれました。
こちらの先生方には長年にわたり大変お世話になりました。

最初は救急で診ていただいたことがきっかけで通うようになりましたが、いつもワンちゃんのこと、そして飼い主の気持ちにも寄り添い、真摯に対応してくださる姿がとても印象的でした。

男性の先生、女性の先生、看護師の皆さまの連携も素晴らしく、状況を丁寧に理解しながら、常にシェリーにとって最善の治療や対応を考えてくださったことに、心から感謝しています。

本当に今までありがとうございました。とても信頼できる病院です。

(Translated by Google)
Sherry, the Chihuahua my mother and I adopted, lived to be 16 years old.

We are deeply grateful to the veterinarians here for their care over the years.

We initially started going to this clinic after an emergency visit, but we were always impressed by their sincere and empathetic approach, always considering both the dog's needs and the owner's feelings.

The teamwork between the male and female veterinarians and the nurses was wonderful, and we are truly grateful for their careful understanding of Sherry's situation and their constant consideration of the best possible treatment and care.

Thank you so much for everything. This is a very trustworthy hospital.

命より順番が大事な病院です。
突然犬の様子がおかしくなり、唯一営業していたここに藁にもすがる思いで来院しました。
しかし獣医師は様子を確認しにくることもなく受付を介して意識と呼吸があるなら順番が優先だと言いました。
脳が関係していた疾患だったため何度も早急な手当を頼みましたが、ここでは意識がなくならないと診察はしてくれないそうです。
さらに待ち時間は30分と伝えられたにも関わらず2倍以上の1時間10分も待たされました。この間に悪化していたらどうするのか。
獣医師の態度は最悪で気に入らない言葉回しがあるとすぐに機嫌を損ねます。おまけに処置もきちんとできていませんでした。
最悪の獣医師です。

追記
私が書いたことについて事実関係に誤りはありません。このような回答、非常に残念に思います。
補足します。
まず獣医師が実際に様子を確認していない状態で受付を介して順番が優先だと言ったことは事実です。
獣医師が診察室で確認したのはこちらが何度も何度もお願いしたからです。こちらが幾度も頼まなければ出てくることはなかったでしょう。

ただの体調不良ではなく脳が関係している疾患で、場合によっては数分が命に関わる可能性だってあるはずです。緊急性があるにもかかわらず、こちらが幾度もお願いしなければ様子を確認しにすらきてくれない獣医師はいるのでしょうか。

また待ち時間はどのくらいか尋ねると30分と伝えられたことは確かです。30〜60分を見積もっていましたがその間、時間が長引きそうだから他の病院に行った方が良いなどの伝達は一切なく不安の中1時間以上待ちました。
命に真摯に向き合っているのならそのような一言があっても良いと思います。

順番がきて診察はしてくれましたが。

最初から誠実な対応があればこのようなクチコミを書こうとは思いません。

(Translated by Google)
This is a hospital where the priority is more important than life.

My dog's condition suddenly became strange, so I came to this hospital, the only one open, as a last resort.

However, the veterinarian did not come to check on him, and instead said through the reception that if he was conscious and breathing, he would be given priority.

Because it was a brain-related disease, I asked for immediate treatment many times, but here they say they won't examine him until he loses consciousness.

Furthermore, even though I was told the wait time would be 30 minutes, I was made to wait more than twice as long, 1 hour and 10 minutes. What if his condition had worsened during that time?

The veterinarian's attitude was terrible, and he would get angry immediately if someone said something he didn't like. What's more, he didn't treat him properly.

This is the worst veterinarian.

Postscript
There is no factual error in what I wrote. I am very sorry about this answer.

I would like to add a little more.
First of all, it is true that the veterinarian said through the reception that the priority was given without actually checking his condition.
The reason the veterinarian checked in the examination room was because we asked him to do so many times. If we hadn't asked them multiple times, they wouldn't have come out.

It's not just a case of poor health, but a brain-related disease, and in some cases, even a few minutes could be life-threatening. Is there a veterinarian who won't even come to check on the condition of the pet unless we ask them multiple times, even though it is an emergency?

I also remember that when I asked how long the wait would be, I was told it would be 30 minutes. They estimated it to be 30 to 60 minutes, but there was no communication during that time that it would be better to go to another hospital because it looked like it would take longer, so I waited anxiously for over an hour.
If they are serious about life, I think it's okay to say something like that.

They did examine the pet when it was our turn.

If they had been honest from the beginning, I wouldn't have written this review.

予約制なので待ち時間もなく、不安に思うこと等しっかり検査してくださる病院です。検査代が高額になることがあるので(それは構わないのですが)、事前にいくらぐらいかかると教えていただけると尚助かることがあるかと思います。

ただ、心配性な自分が素人質問をたくさんしたばかりに、先生の機嫌を損ねてしまいました。
自分の落ち度です。
その日は何も言わず帰宅したので、後日お詫びに伺おうと思ったのですが、今後不安なことがあった場合質問していいのか、またそもそも診ていただけるのか分からないためそれ以降伺えていません。
色々と相談に乗っていただき、今後も是非かかりつけにと考えていたため残念です。

(Translated by Google)
This hospital operates on an appointment system, so there's no waiting time, and they thoroughly examine any concerns you may have. While the examination fees can be high (which I don't mind), it would be helpful if they could provide an estimate beforehand.

However, I unfortunately upset the doctor by asking too many amateur questions due to my anxious nature.
It was my fault.
I went home without saying anything that day, and I intended to return later to apologize, but I haven't been able to go back since because I'm unsure if I can ask questions if I have any concerns in the future, or even if they would still see me.

I'm disappointed because they were very helpful and I was planning to make them my regular doctor.

18歳から21歳までの老猫時代に、大変お世話になりました。重度の歯肉炎による抜歯手術、癲癇の発作、悪性腫瘍に伴う吐き気や便秘など、様々な症状に見舞われましたが、猫に負担をかけないことを最優先に、何度も命を繋いでいただきました。

院長先生と池田先生は、些細な質問にも丁寧に回答くださり、猫への声がけも愛情に溢れています。(スタッフの皆さんも)

最期の3ヶ月間は「食べること」と「排泄」がうまくいかず悩みましたが、度々摘便をしていただいたり、投薬による解決策を提案していただいたり、その時々で最善の方法を一緒に考えてくださいました。このサポートは本当に有り難かったです。

猫は旅立ちましたが、診察券を眺めると温かい気持ちになり、猫との「良い思い出」として大事に残しています。猫にも人にも、優しく寄り添っていただける病院です。

(Translated by Google)
We were extremely grateful for your care during my cat's senior years, from 18 to 21 years old. He suffered from various symptoms, including tooth extraction surgery due to severe gingivitis, epileptic seizures, and nausea and constipation due to malignant tumors. However, by prioritizing minimizing stress on the cat, you repeatedly saved his life.

The director and Dr. Ikeda patiently answered even the smallest questions and spoke to the cat with loving care. (The same goes for the staff.)

During the last three months of his life, I struggled with eating and elimination, but you frequently performed stool extractions, suggested medication solutions, and worked with me to find the best solution at each stage. We were truly grateful for this support.

Although my cat has passed away, looking at his patient card brings a warm feeling to my heart, and I will treasure it as a fond memory of my cat. This is a hospital that provides gentle care for both cats and people.

先生がとても親身になってくれ、説明も処置も丁寧でしたので、こちらも安心してお願いできました。
今まで違うところに行っていましたが、これからはこちらに通おうと思います。

(Translated by Google)
The doctor was very kind and gave thorough explanations and treatment, so I was able to leave my concerns with peace of mind.
I had been going to a different place until now, but I think I'll come here from now on.

うちのワンコがもう長くない中で、最後まで真摯にお付き合い頂いて本当にありがたかったです。
時間外でも親身に相談に乗っていただける素敵な先生です。

(Translated by Google)
I am truly grateful that you continued to treat my dog ​​sincerely until the very end, even though he only has a little time left.
He is a wonderful doctor who is always willing to give personal advice even outside of office hours.

先生も看護師さんも非常に良心的で、とても安心でした。
中も綺麗で、トリミングもあるみたいなのでまたお世話になりたいと思います。

(Translated by Google)
Both the doctors and nurses were very conscientious and I felt very at ease.
The inside was clean and they also offer grooming services, so I would like to use their services again.

夜間も対応していただけて、安心できます！

(Translated by Google)
You can rest assured knowing that they will be available at night too!

非常に親身に話を聞いてくれる院長さんで、安心してお願いすることができました。

(Translated by Google)
The clinic director listened very attentively to my concerns, which made me feel at ease entrusting my care to him.

星を付けるまでもないですね。

(Translated by Google)
I don't even need to give it a star.

開院当時からお世話になりましたが、セールストークが増えてきました。
先生もスタッフの方も丁寧、親切です。
犬ドック、歯周病対策の営業を前向きに受け止められる方には良いと思います。

(Translated by Google)
I've been using their services since they first opened, but I've noticed an increase in sales talk.
The doctors and staff are polite and kind.
I think it's a good choice for people who are open to sales pitches about dog checkups and periodontal disease prevention.

以前15歳の猫でかかった時に、お腹にできた腫瘍を治してくださいました。腫瘍や治療についてしっかり説明があり、納得して治療できました。スタッフの方々も明るくとても話しやすかったです。安心して通うことができる病院です。

(Translated by Google)
I previously visited this hospital with my 15-year-old cat, and they cured a tumor in his stomach. They gave me a thorough explanation of the tumor and the treatment, so I was able to receive the treatment with complete confidence. The staff were also cheerful and very easy to talk to. This is a hospital where you can visit with peace of mind.

猫でお世話になりましたが体調不良の原因の特定に時間がかかり過ぎ、瀕死の状態になりつつも他の病院を探し、なんとか助かりました。動転してる中で気づかなかったんですが後日診察料の内訳を見ると疑問に思う部分がいくつかありました(機械の故障でレントゲン撮り直しと言われたのに、撮り直しの料金が勝手に計上されてました)なので二度と行きたくはありません。

(Translated by Google)
I took my cat there for treatment, but it took too long to identify the cause of its illness, and it was in critical condition. I managed to find another hospital and it was saved. I didn't notice it at the time because I was so upset, but when I looked at the breakdown of the consultation fee later, there were several things that I found questionable (I was told that the X-ray needed to be retaken due to a machine malfunction, but the fee for the retake was added without my consent). So I would never like to go there again.

血液検査の見落としをされ重体になったため信頼できない病院です。獣医師の態度も悪いです。

(Translated by Google)
I cannot trust this hospital because they overlooked a blood test and my dog ​​became seriously ill. The veterinarians also have bad attitudes.

丁寧、親切に話を聞いて下さいます！素晴らしい👍

(Translated by Google)
They listened to me very carefully and kindly! Wonderful 👍

20歳になる飼い猫の首に出来た腫瘤を手術により摘出していただきました。
年齢的にリスクが高いらしく、かかりつけ医では対応出来ないと言われておりましたが、こちらの医院では素早く対応していただきました！
術後の回復も早く、元気に帰ってきてくれました！
院長先生はしっかりと説明してくださり、スタッフの方にもとても丁寧に対応していただき、安心して受診出来ました。
とても信頼できる医院です！

(Translated by Google)
My 20-year-old cat had a mass on his neck surgically removed.
Due to his age, the risk was high and my regular doctor said he couldn't treat him, but this clinic responded quickly!
He recovered quickly after the surgery and returned home in good health!
The director gave me a thorough explanation and the staff were very attentive, so I was able to visit the clinic with peace of mind.
This is a very trustworthy clinic!

丁寧に診察してくれます。スタッフも感じが良い方です。

(Translated by Google)
They examine patients carefully and the staff are very friendly.

●駐車場がありません。近くのコインパーキングを利用した場合は、あまり空いていませんが、この動物病院が負担してくれます。●海の公園からは徒歩15分程度です。歩道が狭く車通りは多いです。●善意でサービスを案内していただいていると思いますが、セールスと感じることもありました。●獣医に接客サービスを求めているわけではありませんが、大切なペットの健康を預けたくないと感じ病院を変更しました。●上記のことが気にならないのであれば良い病院だと思います。

(Translated by Google)
●There is no parking lot. If you use the nearby coin parking lot, it is often full, but the veterinary hospital will cover the cost. ●It is about a 15-minute walk from Umino Park. The sidewalks are narrow and there is a lot of traffic. ●I think they are well-intentioned in introducing their services, but sometimes it felt like they were trying to sell you something. ●I don't expect customer service from a veterinarian, but I changed hospitals because I didn't want to entrust my precious pet's health to them. ●If you don't mind the above, I think this is a good hospital.

親戚が親切な対応をしてもらったそうです。

(Translated by Google)
Apparently his relatives treated him kindly.

狂犬病ワクチンに初めてうかがいました　３匹連れて行ったのですがとても怖がりな斗々さんが挨拶に出てこられた先生に自分から近寄ってました　お話も丁寧でとても感じが良く病院も明るく綺麗です　これからかかりつけのお医者さんになって頂こうと思ってます　木曜日　金曜日は予約ですがネットで出来るのも良いです

(Translated by Google)
I went there for the first time to get a rabies vaccine. I took my three dogs there, but Toto, who is very timid, approached the doctor himself when he came out to greet me. He spoke politely and was very kind, and the hospital was bright and clean. I'm thinking of making him my regular doctor from now on. Appointments are required on Thursdays and Fridays, but it's great that you can do it online.

普段、他の病院に行っていましたが休診日に体調が悪くなりこちらにお世話になりました。
その旨、お話ししてもとても親切に診察して下り助かりました。

獣医師さんも看護師さんもとても優しく親切です。

(Translated by Google)
I usually go to another hospital, but my dog ​​became ill on a day when they were closed so I came here.
When I explained this to them, they examined him very kindly and helped me out a lot.

The veterinarians and nurses are both very kind and considerate.

優しくいつも丁寧に診察してもらってます。

(Translated by Google)
I am always treated kindly and with care.

夜遅くでも対応してくれます

(Translated by Google)
They will respond even late at night

飼い主の意見も聞いてくれて
やさしい先生です
トリマーの人も動物にやさしく
してくれますよ　インスタの写メ見ると　ワンコたちの表情が
いい顔してる

(Translated by Google)
He's a kind teacher who listens to owners' opinions. The groomers are also kind to the animals. Looking at the photos on Instagram, the dogs look happy.