お客様の声 | 神奈川横浜市の動物病院なら夜間診療に対応する海の公園どうぶつ病院 | 専門的

命より順番が大事な病院です。
突然犬の様子がおかしくなり、唯一営業していたここに藁にもすがる思いで来院しました。
しかし獣医師は様子を確認しにくることもなく受付を介して意識と呼吸があるなら順番が優先だと言いました。
脳が関係していた疾患だったため何度も早急な手当を頼みましたが、ここでは意識がなくならないと診察はしてくれないそうです。
さらに待ち時間は30分と伝えられたにも関わらず2倍以上の1時間10分も待たされました。この間に悪化していたらどうするのか。
獣医師の態度は最悪で気に入らない言葉回しがあるとすぐに機嫌を損ねます。おまけに処置もきちんとできていませんでした。
最悪の獣医師です。

追記
私が書いたことについて事実関係に誤りはありません。このような回答、非常に残念に思います。
補足します。
まず獣医師が実際に様子を確認していない状態で受付を介して順番が優先だと言ったことは事実です。
獣医師が診察室で確認したのはこちらが何度も何度もお願いしたからです。こちらが幾度も頼まなければ出てくることはなかったでしょう。

ただの体調不良ではなく脳が関係している疾患で、場合によっては数分が命に関わる可能性だってあるはずです。緊急性があるにもかかわらず、こちらが幾度もお願いしなければ様子を確認しにすらきてくれない獣医師はいるのでしょうか。

また待ち時間はどのくらいか尋ねると30分と伝えられたことは確かです。30〜60分を見積もっていましたがその間、時間が長引きそうだから他の病院に行った方が良いなどの伝達は一切なく不安の中1時間以上待ちました。
命に真摯に向き合っているのならそのような一言があっても良いと思います。

順番がきて診察はしてくれましたが。

最初から誠実な対応があればこのようなクチコミを書こうとは思いません。

(Translated by Google)
This is a hospital where the priority is more important than life.

My dog's condition suddenly became strange, so I came to this hospital, the only one open, as a last resort.

However, the veterinarian did not come to check on him, and instead said through the reception that if he was conscious and breathing, he would be given priority.

Because it was a brain-related disease, I asked for immediate treatment many times, but here they say they won't examine him until he loses consciousness.

Furthermore, even though I was told the wait time would be 30 minutes, I was made to wait more than twice as long, 1 hour and 10 minutes. What if his condition had worsened during that time?

The veterinarian's attitude was terrible, and he would get angry immediately if someone said something he didn't like. What's more, he didn't treat him properly.

This is the worst veterinarian.

Postscript
There is no factual error in what I wrote. I am very sorry about this answer.

I would like to add a little more.
First of all, it is true that the veterinarian said through the reception that the priority was given without actually checking his condition.
The reason the veterinarian checked in the examination room was because we asked him to do so many times. If we hadn't asked them multiple times, they wouldn't have come out.

It's not just a case of poor health, but a brain-related disease, and in some cases, even a few minutes could be life-threatening. Is there a veterinarian who won't even come to check on the condition of the pet unless we ask them multiple times, even though it is an emergency?

I also remember that when I asked how long the wait would be, I was told it would be 30 minutes. They estimated it to be 30 to 60 minutes, but there was no communication during that time that it would be better to go to another hospital because it looked like it would take longer, so I waited anxiously for over an hour.
If they are serious about life, I think it's okay to say something like that.

They did examine the pet when it was our turn.

If they had been honest from the beginning, I wouldn't have written this review.

予約制なので待ち時間もなく、不安に思うこと等しっかり検査してくださる病院です。検査代が高額になることがあるので(それは構わないのですが)、事前にいくらぐらいかかると教えていただけると尚助かることがあるかと思います。

ただ、心配性な自分が素人質問をたくさんしたばかりに、先生の機嫌を損ねてしまいました。
自分の落ち度です。
その日は何も言わず帰宅したので、後日お詫びに伺おうと思ったのですが、今後不安なことがあった場合質問していいのか、またそもそも診ていただけるのか分からないためそれ以降伺えていません。
色々と相談に乗っていただき、今後も是非かかりつけにと考えていたため残念です。

(Translated by Google)
Since it is a reservation system, there is no waiting time, and the hospital will thoroughly examine any concerns you may have. The test fee can be expensive (although I don't mind that), so I think it would be helpful if you could let me know in advance how much it will cost.

However, since I was an anxious person, I asked a lot of amateur questions, which upset the teacher.
It's my own fault.
I went home without saying a word that day, so I thought I'd call her later to apologize, but I haven't been able to ask her since then because I don't know if I can ask her if I have any concerns in the future, or if she'll see me at all.
It's a shame because I had consulted him about various things, and I was thinking of using him again in the future.

18歳から21歳までの老猫時代に、大変お世話になりました。重度の歯肉炎による抜歯手術、癲癇の発作、悪性腫瘍に伴う吐き気や便秘など、様々な症状に見舞われましたが、猫に負担をかけないことを最優先に、何度も命を繋いでいただきました。

院長先生と池田先生は、些細な質問にも丁寧に回答くださり、猫への声がけも愛情に溢れています。(スタッフの皆さんも)

最期の3ヶ月間は「食べること」と「排泄」がうまくいかず悩みましたが、度々摘便をしていただいたり、投薬による解決策を提案していただいたり、その時々で最善の方法を一緒に考えてくださいました。このサポートは本当に有り難かったです。

猫は旅立ちましたが、診察券を眺めると温かい気持ちになり、猫との「良い思い出」として大事に残しています。猫にも人にも、優しく寄り添っていただける病院です。

(Translated by Google)
Thank you very much for your help when I was an old cat from 18 to 21 years old. Although the cat suffered from a variety of symptoms, including tooth extraction surgery due to severe gingivitis, epileptic attacks, and nausea and constipation due to malignant tumors, the cat's life was saved many times by making it a top priority not to put any burden on the cat.

The director and Dr. Ikeda carefully answer even the most trivial questions, and the way they talk to the cats is full of love. (All the staff too)

During the last three months of my life, I struggled with eating and defecating, but they often disposed of my stools, suggested medication-based solutions, and worked with me to find the best solution at the time. This support was really helpful.

Although the cat has passed away, I feel warm when I look at the patient's ticket, and I cherish it as a ``good memory'' with the cat. This is a hospital where you can be kind and close to both cats and people.

先生がとても親身になってくれ、説明も処置も丁寧でしたので、こちらも安心してお願いできました。
今まで違うところに行っていましたが、これからはこちらに通おうと思います。

(Translated by Google)
The doctor was very kind and thorough in his explanations and treatment, so I felt at ease.
I used to go to a different place, but I think I'll go here from now on.

うちのワンコがもう長くない中で、最後まで真摯にお付き合い頂いて本当にありがたかったです。
時間外でも親身に相談に乗っていただける素敵な先生です。

(Translated by Google)
I'm really grateful that you stayed with me until the end, even though my dog ​​wasn't living long enough.
He is a wonderful teacher who is always available for consultation even outside of business hours.

先生も看護師さんも非常に良心的で、とても安心でした。
中も綺麗で、トリミングもあるみたいなのでまたお世話になりたいと思います。

(Translated by Google)
The doctors and nurses were both very conscientious and made me feel at ease.
The inside is clean and looks like it has been trimmed, so I would like to take care of it again.

夜間も対応していただけて、安心できます！

(Translated by Google)
You can rest assured that they are available even at night!

非常に親身に話を聞いてくれる院長さんで、安心してお願いすることができました。

(Translated by Google)
The director was very kind and listened to my concerns, so I was able to ask for help with peace of mind.

星を付けるまでもないですね。

(Translated by Google)
I don't even need to give it a star.

開院当時からお世話になりましたが、セールストークが増えてきました。
先生もスタッフの方も丁寧、親切です。
犬ドック、歯周病対策の営業を前向きに受け止められる方には良いと思います。

(Translated by Google)
I have been working with you since the hospital opened, and the number of sales pitches has increased.
The teachers and staff are polite and kind.
I think this is a good option for those who can take a positive approach to dog check-ups and periodontal disease countermeasures.

以前15歳の猫でかかった時に、お腹にできた腫瘍を治してくださいました。腫瘍や治療についてしっかり説明があり、納得して治療できました。スタッフの方々も明るくとても話しやすかったです。安心して通うことができる病院です。

(Translated by Google)
He previously cured a tumor that formed in my 15-year-old cat's stomach. The tumor and treatment were thoroughly explained to me, and I was satisfied with the treatment. The staff were bright and very easy to talk to. It is a hospital that you can visit with peace of mind.

猫でお世話になりましたが体調不良の原因の特定に時間がかかり過ぎ、瀕死の状態になりつつも他の病院を探し、なんとか助かりました。動転してる中で気づかなかったんですが後日診察料の内訳を見ると疑問に思う部分がいくつかありました(機械の故障でレントゲン撮り直しと言われたのに、撮り直しの料金が勝手に計上されてました)なので二度と行きたくはありません。

(Translated by Google)
I took care of the cat, but it took too long to determine the cause of her poor health, and even though she was on the verge of death, I looked for another hospital and managed to save her life. I didn't notice it while I was so upset, but when I looked at the breakdown of the consultation fee later, there were some things that made me questionable (I was told that the X-rays would have to be retaken due to machine failure, but the retake fee was automatically added to the account), so I don't want to go there again.

血液検査の見落としをされ重体になったため信頼できない病院です。獣医師の態度も悪いです。

(Translated by Google)
This is an unreliable hospital because a blood test was overlooked and my pet became seriously ill. The veterinarians have bad attitudes too.

丁寧、親切に話を聞いて下さいます！素晴らしい👍

(Translated by Google)
Please listen carefully and kindly! Amazing 👍

20歳になる飼い猫の首に出来た腫瘤を手術により摘出していただきました。
年齢的にリスクが高いらしく、かかりつけ医では対応出来ないと言われておりましたが、こちらの医院では素早く対応していただきました！
術後の回復も早く、元気に帰ってきてくれました！
院長先生はしっかりと説明してくださり、スタッフの方にもとても丁寧に対応していただき、安心して受診出来ました。
とても信頼できる医院です！

(Translated by Google)
A tumor on the neck of my 20-year-old cat was surgically removed.
I was told that my family doctor could not treat my condition because I was at high risk due to my age, but this clinic took care of me quickly!
Post-surgery recovery was quick and he returned home healthy!
The director explained everything thoroughly, and the staff were very attentive, so I felt at ease during my visit.
This is a very reliable clinic!

丁寧に診察してくれます。スタッフも感じが良い方です。

(Translated by Google)
He will examine you carefully. The staff are also very nice.

●駐車場がありません。近くのコインパーキングを利用した場合は、あまり空いていませんが、この動物病院が負担してくれます。●海の公園からは徒歩15分程度です。歩道が狭く車通りは多いです。●善意でサービスを案内していただいていると思いますが、セールスと感じることもありました。●獣医に接客サービスを求めているわけではありませんが、大切なペットの健康を預けたくないと感じ病院を変更しました。●上記のことが気にならないのであれば良い病院だと思います。

(Translated by Google)
●There is no parking lot. If you use a nearby coin parking lot, there are not many spaces available, but this veterinary hospital will cover the cost. ●About 15 minutes walk from Umi no Park. The sidewalks are narrow and there are many cars passing by. ●Although I think they were providing information about our services with good intentions, there were times when I felt it was a sales pitch. ●Although I am not looking for customer service from a veterinarian, I decided to change hospitals because I did not want to entrust my precious pet's health to it. ●If you don't have any concerns about the above, I think it's a good hospital.

親戚が親切な対応をしてもらったそうです。

(Translated by Google)
It seems that his relatives have been very kind to him.

狂犬病ワクチンに初めてうかがいました　３匹連れて行ったのですがとても怖がりな斗々さんが挨拶に出てこられた先生に自分から近寄ってました　お話も丁寧でとても感じが良く病院も明るく綺麗です　これからかかりつけのお医者さんになって頂こうと思ってます　木曜日　金曜日は予約ですがネットで出来るのも良いです

(Translated by Google)
This was my first visit for a rabies vaccine.I brought three dogs with me, and Mr. Doto, who was very scared, approached the doctor who came out to greet him.He spoke to me very politely and was very pleasant, and the hospital was bright and clean.I am thinking of having him as my family doctor from now on.Reservations are made on Thursdays and Fridays, but it is also good to be able to do it online.

普段、他の病院に行っていましたが休診日に体調が悪くなりこちらにお世話になりました。
その旨、お話ししてもとても親切に診察して下り助かりました。

獣医師さんも看護師さんもとても優しく親切です。

(Translated by Google)
I usually go to another hospital, but I felt unwell on the day the clinic was closed, so I came here for care.
After I talked to him about this, he was very kind and examined me and was very helpful.

The veterinarians and nurses are both very kind and kind.

優しくいつも丁寧に診察してもらってます。

(Translated by Google)
I am always treated with kindness and thorough examinations.

夜遅くでも対応してくれます

(Translated by Google)
They are available even late at night.

飼い主の意見も聞いてくれて
やさしい先生です
トリマーの人も動物にやさしく
してくれますよ　インスタの写メ見ると　ワンコたちの表情が
いい顔してる

(Translated by Google)
Listen to the owner's opinion
I'm a kind teacher
Groomers are also kind to animals
If you look at the photos on Instagram, you can see the expressions on the dogs' faces.
You look nice